Frequently Asked Questions
Get help with your Columbia Sportswear orders, shipping, and product care.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order by logging into your Columbia account and visiting the 'Order History' section.
What is the return policy for gear purchased online?
We offer a 60-day return policy for items in their original condition with tags attached. Please note that a flat-rate return shipping fee may be deducted from your refund unless the item is defective.
How do I care for my Omni-Tech waterproof jacket?
To maintain performance, machine wash in cold water on a gentle cycle with a mild detergent. Tumble dry on low heat to help reactivate the Durable Water Repellent (DWR) coating. Avoid bleach and fabric softeners.
Does Columbia offer a warranty on its products?
Yes, we stand behind our gear. Most Columbia outerwear and equipment carry a Limited Lifetime Warranty against defects in materials and workmanship. Footwear typically carries a one-year limited warranty.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and Klarna for interest-free installments.
How do I know which size to order?
Each product page features a 'Size Guide' link with specific measurements for chest, waist, hips, and inseam. We recommend measuring yourself and comparing it to our chart to ensure the best fit for your activity level.